FAQ

We are a premium women’s fashion boutique based in Dover, US, specializing in elegant and timeless pieces for the discerning fashionista. Our collections include carefully curated dresses, jumpsuits, swimwear, tops, and bottoms that blend American and European fashion sensibilities.

We combine premium fashion with an effortless shopping experience. Our Dover-based team personally oversees every order to ensure the same attention to detail in our delivery service as we apply to curating our collections. We believe true elegance shouldn’t require extravagant spending.

Our collections feature:

• Bottoms: Tailored pants, skirts, and shorts
• Dresses: From casual day dresses to special occasion pieces
• Jumpsuits: Elegant one-piece styles
• Swim: Sophisticated swimwear
• Tops: Blouses, shirts, and knitwear

All designed for the woman who values both style and quality.

Each product page includes detailed size charts with measurements in both US and European sizes. We recommend comparing your measurements with our size guide for the perfect fit. If you’re between sizes, we suggest sizing up for comfort.

Our garments are designed to fit true to standard sizing. However, for certain styles with unique cuts (like our jumpsuits or fitted dresses), we include specific fit notes on the product page. When in doubt, our customer service team is happy to provide sizing advice.

We ship worldwide to fashion-forward women across continents, excluding some remote areas in Asia. During checkout, simply enter your address to confirm we can deliver to your location.

We provide two convenient options:

• Standard Shipping ($12.95 USD): Via DHL or FedEx, delivering in 10-15 business days after 1-2 days processing
• Free Shipping: For orders over $50 via EMS, delivering in 15-25 business days after 1-2 days processing

All packages are carefully prepared by our Dover team to ensure your items arrive in perfect condition.

After 1-2 business days for processing:

• Standard Shipping: 10-15 business days
• Free Shipping: 15-25 business days

Please note delivery times may vary slightly during peak seasons or due to customs processing. Remote areas may experience additional delays.

Absolutely! Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your package’s journey directly with the carrier (DHL, FedEx, or EMS).

We offer a generous 15-day return policy from the date of delivery. Items must be unworn, unwashed, with all original tags attached, and in their original packaging. To initiate a return, please contact our customer care team at [email protected].

Simply email our customer care team at [email protected] within 15 days of receiving your order. Include your order number and the items you wish to return. We’ll provide return instructions and a prepaid return label if applicable.

Once we receive and inspect your return (typically within 5-7 business days), we’ll process your refund to the original payment method. Please allow 3-5 business days for the refund to appear in your account.

Currently, we process returns only. If you need a different size or color, we recommend placing a new order and returning the original item following our return process.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed with industry-standard encryption.

Absolutely. We use advanced SSL encryption technology to protect all your personal and payment information. We never store your full credit card details on our servers.

Payment declines can occur for various reasons, including insufficient funds, incorrect card information, or your bank’s security measures. We recommend double-checking your information or trying a different payment method. If issues persist, please contact your bank or our customer service team.

Our dedicated customer care team is available via email at [email protected]. We typically respond within 24-48 hours during business days (Monday-Friday).

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be responded to on the next business day.

Our headquarters is located at 1548 Maud Street, Dover, US 19901. All orders are personally prepared and shipped from this location by our attentive team.

Currently, we don’t offer gift wrapping services. However, all our packages are carefully prepared with premium packaging that makes opening your order a special experience.

We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We’re currently developing a loyalty program for our valued customers. Stay tuned for announcements by subscribing to our newsletter!